Showing posts with label Phone calls. Show all posts
Showing posts with label Phone calls. Show all posts

Wednesday, August 22, 2012

Always At Your Text And Call

Barbara: I don’t think my daughter will mind me sharing this story with you—because I think she is as perturbed by the implications of this issue as I am. Our debate started because we were sitting around, en famille, chatting, and she kept getting text messages from her friend to which she felt obligated to reply. Now this wasn’t a dinner convo that was being textually interrupted (that would be a no-no in these parts), but an after-dinner “relax and unwind”. In other words, if she felt like she wanted or needed to respond to her friend, we had no problem with it. But, it turned out, my daughter had a problem with it! She just really wanted to detach from her friend for a moment (a friend who she LOVES) so she could truly just … relax and unwind. So I found myself asking her about that (lately) oft-discussed issue of young people always having to be “on call”.

We realized that this new age of online life really has produced—especially in younger people—a knee-jerk impulse to immediately deal with whatever is going on. If you get a text, you answer the text. If you get a call, you answer the call. Only if you are legitimately occupied (say, at work, or eating with parents who outright forbid the phone at the table) can you let yourself get away with not responding. I emphasized the “let yourself get away with” part because, of course, the person who is looking for you has no idea if you are legitimately busy or just, you know, relaxing and unwinding.

See, we older folks have no problem with letting our responses wait. (Or at least we didn’t, back in the day.) If you call us, text us, email us, Facebook us, etc etc, we will get to you when we bloody well get to you. If I have a meal to enjoy, or tasks to do, or a conversation to have, or an ice cream to lick, or a story to write, I will do them and ignore your every effort to contact me until I decide the timing is right for a return to my online life/responsibilities. (… Or at least this is how I think I am. I’m not entirely convinced, even as I write this, that I don’t find myself a bit anxious at missing or ignoring or postponing certain requests for contact. I’m not entirely convinced that this new technological age hasn’t, in fact, re-wired my neurons a bit to convince me that if I don’t answer that text or email immediately I am betraying some sacred (unwitting) oath to the online gods of Constant Accessibility.) We middle-agers were not brought up—as you younger peeps have—in a time of utter transparency; we’ve been more inclined to prioritize what needs to be prioritized in order to maintain a kind of necessary balance between “I’m here for you” and “I’m here for myself”.

My daughter was a bit gobsmacked to realize that—by always being transparently available—she had led herself down a tricky little black hole. So, after a bit of discussion, I began to walk her through the old tricks of the coping-strategy trade by reassuring her that she could—in all honesty—“miss” texts/calls because she is “otherwise occupied”, no explanations necessary. There will always be time for a more timely catch-up. No ill will to beloved friends, no ill consequences for a bit of “me” down-time.

I think she got it … in theory. But in reality, I’m not really sure if she’ll ever feel totally guilt-free about putting down the phone and stepping away from the screen.  I’m not even sure I will.

Deb: I SOOOOOOOOOOOOOOOO DISAGREE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Okay, I don’t disagree at all! Sorry, Barbara, I tried. (see: Agree To Agree)  I know that the youngs are so much better than we are (generally) with all things online. And thank God for their ease of knowledge as their help has saved me lots of time and given me lots of laughs as they regale me with clips of comedy shows I no longer stay up long enough to watch. But what the boomers and beyond have going for us in spades, what we excel at, is the perspective. I “flag” my emails now, to help me prioritize, but if I am socializing or really just relaxing, I am not responding. And other than genuinely time-sensitive emails, I take my time responding. I try my best, I really do, but I am not putting my life on hold for hours at a time to respond to things that can honestly afford to wait. And, frankly, I am not guilty about it. At all. It is not Hal (yet) and therefore I am still the boss of it.

Monday, February 20, 2012

Pick Up The Phone!!!

Deb: I love email. Live on the email. It has made my life simpler and I am able to get more things done in a day as a result. Think of how many times we have a huge list of calls to make and no time to do them? Think of how many times we can just dash off an email and make a date, solve a problem, right a wrong.

People often say that technology has interfered with our lives, taken over and removed us from the “each other” of life but where email is concerned I beg to differ. As a result of this faster than light communication tool, I have been able to spend more time doing more things with the people I love.

“Hi Barb. Love to have lunch this month. Here are some possible dates:
Monday the 19th
Wednesday the 21st
Friday the 23
If none of these is good for you, please suggest what might work. Looking forward!
Love, Deb xo”

“Hi Deb,
Would love to get together and:
Wednesday the 21st is great. Say noon at the Queen Mother?
Can’t wait!
Love, Barb xo”

“Hi Barb!
Done.
Love, Deb xoxoxo

Okay so that took all of two minutes AND I was sitting in my housecoat and slippers AND we did not slide down the slippery slope of chatting on the phone about everything we were going to gab about during the impending lunch!

But ... you knew there had to be a but. Sometimes email does not do it! At all. Sometimes in fact it can be misconstrued and misleading. Email has no tone of voice, no soul. So, in order to make sure an email is taken in the right spirit I have gone to great lengths to fill said email with tons of LOL’s and :-) and :-( and (tee-hees) and (har)’s. I have even gone so far as to start the email with the following” “Hi just so you know this note is sincere and although the tone might seem irreverent, I want you to know I am being serious.”

At that point it always occurs to me that it might be time to pick up the damn phone.

I have been hurt and have hurt others by sending emails that were completely misconstrued and after the back and forthing we have had to agree to pick up the phone and straighten out the misunderstanding.

Barb and I had one such incident a few months ago. Barb sent a blog to me that I just did not “get”. Now when I say I did not get it, I don’t mean it wasn’t well written or wasn’t clear for that matter, but my brain was overloaded on that particular day and I just could not find my way through it. I responded with that tone and she sent me an email saying that “she wasn’t quite sure what to do with my response” and I took it to mean she was hurt that I had not gotten it. What she actually meant was, that she was genuinely concerned that her blog made no sense and was thinking it was bad and that she would chuck the post.

As it turns out, she was not upset at all with me. She was upset that she felt she had failed to communicate her ideas. I on the other hand thought I had offended her. She was upset that she thought that I thought that I had offended her (breath) and on it went...

At this point we should have employed the pick up the damn phone!  option. And, actually around 11pm Barb suggested doing just that but we did not as I had a mega-migraine and had to be up at 6am for a flight. So we agreed via email that we both had the best intentions and that we were both looking after each other’s feelings. Having smoothed ruffled feathers we said our “love you’s” and went to our respective beds.

Because Barb and I are great at communicating with one another and never have falling outs, we were fine. But there have been other times with different people when it has not gone as well. There have been times when I was so sure that I had been so clear and yet, my meaning was lost on the recipient. 

I am usually pretty good at knowing when to do the pick up but this one showed me yet again that I must be more diligent in this regard.

I love email. Live on the email. But every once in a while I must give a tip of the hat to Mr. A.G. Bell. He knew what he was talking about.

Barbara: You told this story so well, Deb, I have nary a comment to add. Other than the obvious reiteration that intent is everything. And sometimes it’s easy to convey, and sometimes it’s not. And of course our own insecurities and foibles are going to colour our receptors. And so we end up speaking in “defensive mode” about our own shortcomings instead of really reading what the other is trying to say. And sometimes (as I know you’ve discovered, Deb) all the lols and :) and ;) and ha!s in the world won’t make a damn bit of difference in getting past someone’s defense mechanisms (me and my dastardly fear of not communicating well!!) With a live conversation, verbal tone can at least impart intent. Way easier.

But I won’t give up my 2-minute email—no friggin’ way!!